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Worst customer service Ever!!!! Awful

Unbeleivably rude customer service!! As I was walking up to the gate, they gave my seat away to a stanby passenger. I was right behind, the doors were still open, but not only did they not let me board the flight I paid for, they did not even acknowledge me. When I tried to speak with the employees, they literally turned their head and ignored me! I spoke with atleast 7 employees all equally rude! I was then put on stanby and witnessed an elderly woman who security lost her wheel chair, get to the gate at the ten minute mark prior to cloing the gate, they did not let her board! Another woman was trying to get on because her sister passed and she needed to get home, did not let her board, did not care, another passenger had his bf wedding, did not let him board and gave his seat away not even one minute prior to him arriving!! he paid 700 for his ticket and the stanby passenger prob at most paid $50. When you try to ask them a question, the staff do not answer you, they ignore you!!! How rude its awful! I fly out on business several times a week and never have I witnessed or experienced such awful treatment from an airline. Worst experience of my life!! There was one spanish woman who ended up helping me, Ms. Castellanos!! only nice employee they have. She was able to get me on a flight out about 9 hours later, so I was stuck for 9 hrs at the airport!! Never Ever again!! The entire time I was waiting, they gave volunteers who gave up their seats two roundtrip tickets free hotel and meal!!
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2 comments
Anonymous
#1183969

Almost all airlines have the 10 min rule,at that time they clear standbys.how would you feel if u were stand by and they put u on the plane then took u off because the original passenger showed up late..you should have been at the gate earlier.

Anonymous
#837755

that didn't happen. sounds like you're making things up.

or maybe no one likes you if ALL these people have a problem with you.

maybe you didn't take a shower that day and you stink?

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ID
#382849 Review #382849 is a subjective opinion of poster.
Location
Clearwater, Florida

Stuck onbeing plane withto unexplained delay

Sitting on flight 407. Departed from gate early ...then did a u-turn and returned to gate. Now sitting on plane for over an hour ... without a single word of explanation. Stewards have vanished too. Terrible communications! Nonexistant assistance. Wq wwb fff gg gg gg bb g gg gg gg gg gg gg gg gg gg ggg gg gg gg gg gg gg gtt ttbtt ttg tgg ggg tg. G gg g gg t gg g gg g gg gg ggb ggg ggg ggg ggg ggg gghhgg gg gggg gg gggg gg gggg gg gggg gg gg gbggg gg g gg
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3 comments
Anonymous
#837744

they vanished? there must have been a ghost onboard.

you sound like a nutcase.

Anonymous
#592228

If what that submitted is correct, you NEED to report for information to the Federal Department of Transportation. Virgin America was recently fined for a similar offense at ORD when they loaded a aircraft didn't go anywhere for two hours.

In your case, if NO announcement was made every 30 minutes giving you the option of deplaning was NOT given then they are liable for thousands of dollars. Contact Southwest Airlines (parent of Airtran) directly in Dallas to give this resolved.

Based on Flightaware data, you attempted to fly from Orlando to Rochester on January 8th. Correct?

Anonymous
#593370
@PissedConsumer592228

They did the samething to us to when flying to orlando to Dc on the 7th

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ID
#373590 Review #373590 is a subjective opinion of poster.
Location
Lauderhill, Florida

MY 4TH BAD EXPERIENCE, BYE BYE AIRTRAN

My family and I are loyal and regular Airtran frequent customers. Now and then we have had bad customer services but I have never experience one this BAD & HORRIBLE that really make me take my time and write you this letter of complaint and say “bye bye” for good to Airtran. I promised myself that I will never ever put my family through this bad experience again by flying with Airtran ever again. We went on a vacation to Walt Disney World, Orlando FL and flying back to Atlanta, GA on the January 7th 2013 and we have to wait 3 stand by flights that took about 5 hours and only two of us can get on, the other two did not make it until the next day flight and we have to fly to another state, Ronald Regan D.C to connect to get back to Atlanta. The bad experience has begun because Airtran has over sold or booked ever single flight on the 7th from Orlando to Atlanta and pretty much elsewhere too. Because they over booked, they knew that they have to compensate their customers that paid and did not the seats. Sadly and dirtily, the check-in agent tricked the last minute check- in folks like us to loose and forfeit our seats to those who they oversold and checked in early. They thought we don’t know but we do because we flew a lot and got late a few times and we knew the procedures good. We always check- in online and reserved our seats within 24hrs check-in time and we even paid for my luggage on-line if we have big luggage so when we arrive at the terminal all we have to do is drop of the luggage and go through the security gate and get on, this process never take us more than 20 minutes. Well, Orlando has a little more traffic than we anticipate but we are not late we just have a little rush. We were at the luggage drop off check-in place right at 30 minute before our flight departure time, which we have more than enough time to get to the gate because we don’t have any carry-on luggage or anything crazy that would delay at the security check point. The check-in agent refused to check-in our luggage, which is unusual because we insisted it is ok for our luggage check-in with the next flight and to arrive late and we absolutely DO NOT want to miss our flight at 3:30pm . Well…he said our flight cut off time for luggage check-in has been cut off and he can only check-in our luggage the next flight and he will have put us on stand by. This is not true because it happen to us before… they still can check in your luggage the next flight you just have wait and pick up them later at the baggage claim. Check in agent keep insist we have to go stand by next flight but we still have 30 minute before departure time to get to the gate with no luggage, why would we want to fly stand by? We definitely will have enough time to make to the gate 10 minute prior to gate closing. Well…he still refused while we keep insisting we don’t want to do stand-by. I start to really feel the ugly and the nasty about this trick so we again insist that one of us stay will stay behind and go on stand-by (if he want to play using the loop whole policy rules) to check in with the luggage, and the other three of us will go on the flight. I again insist that let one of us going a stand-by, one person rather than all four of us. My wife and my two kids then took off to rush to the gate, the security man even let them used the employee door check point because he know they are rushing to the gate; they were at the gate 10 minute prior to gate closing. Guess…what?? All of our seats were given away the over booked customers. Do you know how they did it? The check-in agent cheated by put all of us on the stand by instead of one, so the gate agent can give our seats away. He is not supposed to do that when I insisted only one of us doing stand by. My wife was at the gate right at 10 minute prior to departure and they shut the door right in front of her face. They will not do this if there is still seats (supposed to be 3 seats left because my wife and two sons were supposed to get on, they didn’t give it up for stand by) and this extra 10 minute prior to departure normally was used to determine if they can give out empty seat to stand by passengers. Guess what…all the seats were taken way 10 minutes prior to gate close, they gave out our seats to those overbooked customer so of course there is no point to wait around another 10 minutes because there is none to give it to the stand by passengers or wait on my wife and two sons. My wife and two sons seats were given away when the check-in agent listed us as stand while check in our luggage in. This is not right when we insisted a numerous times. I know the procedure by heart. My wife made a complaint to the service manager, but his altitude is ugly and keep insist it’s the rule to close the door at 10 minute before departure. At first, we were ok but we were still a little skeptical since we knew they normally give out seat to stand by at the 10 minutes mark before departure. Bad luck for all of us, we all have to do stand by. After we waited and stand by for 3 hours till the 6:35pm flight 668 gate 106, only two seats available for stand by, and this is determined about 5 minute prior to departure time, I and my youngest son go on stand-by because he has a fever and need to get home and we enter the gate at 6:30pm, and that is how we learnt their dirty nasty trick. We watched every single minute because we knew something dirty about this. Why couldn’t they let my wife and my two sons get on when they were there the gate at 3:20pm, which is right at 10 min. mark prior to departure time at 3:30pm. Why did they refuse to late check in luggage when we at the terminal at 3:00pm? Why this time? We learn now because they want us to be on stand-by so they don’t have to compensate the overbooked customers that the sold. They used all the loop whole that could to get away, and this is WRONG!! Very sad and horrible fly experience for our vacation. My young sons are both sicks, but they are minority, so we have to split out, my wife and 6 year older son have to stay after hoping to catch another stand by, but they were so unfortunate and have to go D.C to connect to Atlanta; they to sleep at the Ronald Regan D.C airport to catch 6am flight back to Atl. They have to sleep on the floor!!! My son is missing another day at school.I don’t think I would ever want to spend my money with Airtran again!
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1 comment
Anonymous
#610597

Air trans is full of acrimonious air line in the world with rude employees and they are a SCAM. :upset I have NEVER had such POOR customer service in my whole life, until I met AIRTRAN!

ID
#373452 Review #373452 is a subjective opinion of poster.
Location
Orlando, Florida
Loss
$800

Rude Gestapo counter agent

Went to pick up my son on a solo flight he was taking. Was treated rudely and told that I had to have a background Check to pick up my son??? Total liar. Then he told me that Gate Passes are "how criminals get in." He seemed like one of those psycho South American dictators. I told him I had obtained Gate Passes plenty of times so why is there a problem now? He started whispering so I couldn't really hear him. I asked what he was saying and he yelled that "that's against the law!!!" Total freak. Happy New Year.
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ID
#373050 Review #373050 is a subjective opinion of poster.
Location
Smyrna, Georgia

Air Tran's employees at BWI:rude and hostile

I bought my ticket online and when I arrived at the gate (BWI), the agent and her supervisor told me that my paid ticket does NOT cover my SEAT!, only the airfare. I thought I was on some hidden camera show, because their attitude was unbelievable. They didn't offer to find me another flight, after they denied my boarding the plane (overbooked). I was upset by their lack of common courtesy, and was told to move to a different area, as I was intimidating them with my aggressive stance. I'm a 60 yr. old woman at 5ft tall. Several of us were in the same situation. Finally the supervisor offered us to fly 5 hours later on a Southwest flight, and given our situation, or because we all said we would complain, they gave us free tickets. I don't intend to fly Air Tran ever again and have told all my friends about it.
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ID
#372313 Review #372313 is a subjective opinion of poster.
Location
Rockville, Maryland

AirTran breaks your checked luggage!!

I went from from Fort Myers to cleveland on AirTran, an when I got home, the bag that I checked had a portable tv that was fine, and now has a huge smash in the screen and doesn't work, and my game boy sp, which was also fine was snapped in half, they do NOT give a *** about being careful with luggage. I've looked online to see if I could email them about it, but all they have are customer service lines for the use of buying tickets and stuff like that ONLY. I also forgot something on the plane, and the flight attendant made me wait until they cleaned out the plane, and looked for my wallet
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1 comment
Anonymous
#837745

everyone knows you don't put fragile items in checked baggage. LOL. are you slow?

ID
#371439 Review #371439 is a subjective opinion of poster.
Location
Broadview Heights, Ohio
Loss
$200

AirTran is the rudest airline. Ever!

The AirTran "waitresses" are the dumbest, rudest bullies I have ever encountered flying. Ever! Because I had three bags, all smaller than my head and all easily able to fit inside one of those giant rollers everyone else brings, but because it was three, the two idiots women on my flight from Atlanta to Baltimore has a conniption. My meager carry ons were ok from Baltimore to Altanta, Atlanta to Denver, and Denver to Atlanta, but these two moronic women on the last leg were more concerned about the number rather than the total size or volume of all included bags. The best part is that they continued to yell rules at me as I went to seat after stuffing one bag in another. In all, all they did was lose a future customer and hold the plane up for a few extra minutes. Total ***
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2 comments
Anonymous
#837742

these rules are made by the FAA and the airline has to enforce them or they get fined. perhaps you should take your private jet next time and then you can bring as many bags as you want.

Anonymous
#587202

You have to remember that for them rules are rules and there is no room there for common sense. Please remember who you are dealing with. Certainly not rocket scientists!!!!!!!!!!!!

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ID
#371153 Review #371153 is a subjective opinion of poster.
Location
North Atlanta, Georgia

Rude employees

My newly wed husband and I, upon arrival to Tampa, were scolded by the flight attendent. We were trying to allow everyone else off the plane and get our bags ready when she raised her voice at me and said I needed to exit immediately because I was holding up a couple with a child in front of us. I do not believe we were holding anyone up especially someone in front of us... If we were she could have explained it better than by ordering us to get off the plane at that instant. She was not pleasant to other passengers during our flight either. Classy staff, Airtran. Not impressed.
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ID
#367600 Review #367600 is a subjective opinion of poster.
Location
Tampa, Florida

Air Tran Baggage SCAM

I have flown several flights with Air Tran, not because of cost, ussually only airline available, with direct flight. In the last few flights my concernas are inconsistancy of standard procedures, 1st & only time a gentleman whips out a tape measure & tells me that the bag is oversized (same bag we have flown with for years) co$t $70 plus 3 other checked bags, total $140 good way to start a wedding! Next scam, I do 2 golf trips per year since 1998 @ Fort Meyers area. This year my clubs weight was too much, 7# over weight. I have never even had my clubs weighed before! Co$t of this scam $70 I asked for a bag or something to put excess weight in & was treated like a moran!
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1 comment
Anonymous
#837740

what is a moran? someone who spells the word "***" incorrectly? yes, then, you are a "moran."

ID
#364292 Review #364292 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Loss
$210

Pet Policy - Facticious Rules & RUDE treatment!!!

Boo on you…AirTran. The pet policies on AirTran are atrocious!! FYI: I have already spoken w/ your customer service rep on Monday…day of flight…for 30 min. I haven't received any response yet. I'll see how long after Thanksgiving it takes for a response…if @ all. What's even more interesting is that Southwest's pet policy is: "Southwest Airlines accepts small vaccinated domestic cats & dogs. All in-cabin pets must be carried in an appropriate carrier, as indicated below & are subject to a $75 pet fare each way/pet carrier. The pet carrier counts as either a carryon item or a personal item." "Southwest Airlines allows only one pet carrier/ticketed Passenger." "The carrier may contain two (2) cats or dogs & must be of the same species/carrier." "The cat or dog must be completely inside the pet carrier & be able to stand up & move around the carrier with ease." This finding is particularly interesting as AirTran is NOW owned by Southwest & I followed SW's pet policy to a 'T'!! Also the pet carrier I was required to purchase was nearly 1/2 the size of my carrier…& provided poor Mister Charlie far less room than Bailey Sue had in the carrier I already had. He certainly was NOT able to stand up & move around the carrier with ease…as it was quite evident when I witnessed the top of the bag bulging when he stood up. Supposedly the policies have recently changed…however the policy stated on AirTran's own website does not reflect the 'new' changes. My problem on Monday: While flying home for Thanksgiving…as I was waiting to board w/ my 2 precious small Maltese dogs…a 'NEW' policy was presented verbally that only 1 dog/carrier was allowed. This creates quite a problem b/c in order to do this it requires an extra carrier &…according to the 'NEW' policy…would require an extra person. As it now states…"Airfare for a pet is $75 one-way & is non-refundable. Six (6) pets are allowed with a limit of one (1) pet/paying customer traveling on the same flight." And THAT'S where 'they' got me!!! Nowhere did it state that 2 dogs can not be in the same carrier…nor does the current policy even have a weight restriction. But as soon as 'they' NOW noticed the '1 pet/paying passenger' policy…the issue was now 'that'…& not '2 dogs in the same carrier' issue. :0 See…I am a single young woman who has flown multiple times w/ dogs on AirTran & other companies…& have NEVER received this kind of mistreatment & humiliation…& @ the GATE no less!! I nearly missed my flight d/t this last minute…'Oh we can't allow 2 dogs in the same carrier crisis.' (FYI: I had been sitting @ the gate since 9:30 am & flight did not leave till 11:08 am.) This pet carrier crisis wasn't brought to my attention until the flight was about to board!? :0| First…the claim by AirTran employee Stephanie Rutledge…was that only a mother & her pup could fly in the same carrier. Knowing that the 'current' policy did not state this…I replied w/ 'This IS her son. She's 5 & he's 2.' To which her response was: The pups must be of the same litter & under 8 wks old. That's when I required this 'new' policy be shown in WRITING. As her worried eyes skimmed the current printed policy…I could tell that it obviously did NOT have her statement in it. I even had to go so far as to bring it up on my iPad to prove to her that the policy she was holding (that I currently have in my possession)…was the SAME one on the internet. Then…& only then…did she latch on to the new '1 pet/flying customer' policy. And as I said previously…THAT'S where they had me! I was told I must purchase a 2nd carrier & pay an additional $75 pet fee. Their solution ONLY created more problems for me…cause NOW I had 3 carry-ons…& 'Oh Yeah!'…2 dogs in 2 separate carriers but only 1 paying passenger. :0 If it hadn't been for 2 lovely angels…placed in my path Monday…I would still be in Tampa Airport stranded w/ no way of getting back home…to either of the 2. First the issue was I needed to pay for an additional pet fee & carrier…which easily totaled over $100. I had only a small amount of $$ on me & they would not even speak to my mother over the phone who was trying to do anything at this point to get me home. They wouldn't even attempt to manually type in the same CC # that I used to purchase my ticket, original pet fee, & checked luggage fee. They wanted the physical card now. That's when the 1st angel walked into my life in the form of 'Kim from DC'. She ended up paying w/ her own CC & would not even give me her address to repay her…OR to even send a thank you! She must have noticed my shirt I was wearing & told me 'It's fine…I ran the half marathon w/ you yesterday". It was like a breeze of fresh comradery had entered my solo circle of it's ME against ALL of 'YOU' mentality. In a clash of irony…the Women's Half Marathon in St. Petersburg had brought 2 first time race runners together in this time of crisis. Of course that's where AirTran employees had to shortly dash my hope w/ yet another one of their problems. I still needed a 2nd paying passenger for the 2nd dog. That's when my 2nd angel entered my life…in the form of 'passenger last name Norman in row 30'. She volunteered to take 1 dog during the flight & that's the info she gave me as she boarded the plane in case I was also allowed to board. Of course AirTran employees went so far as to look the info on the other passenger to insure its accuracy. And THEN…& ONLY THEN…was I able to board my flight for my quick 2 hr flight back home. Boy!…it sure seemed like they were doing more to prevent me from getting on that plane than helping me to board. I wish that's where my troubles w/ AirTran stopped…but NO! :0( I was either treated rudely or snubbed by the gentleman supervisor attendant & 2 female flight attendants. Before we took off…as the gentleman was walking the isles…I requested his attention. It felt as if he was purposely avoiding me w/ his back turned so I called for his attention w/ 'Sir'. Then you would have thought another CRISIS happened. He turned around & in a very rude, harsh tone barked, "WHAT'S HE DOING OUT?!?!" I looked down at my feet to see the most adorable, sweetest little head had popped out of the small *** carrier I was required to purchase that was nearly 1/2 the size of my carrier. It was Mister Charlie…my mischievous little guy…that was only trying to get some air out from under the seat. He also was flying for the 1st time solo & was more anxious…as they made me separate him from his mommy 3 rows up. I replied that he wasn't out…he had just 'popped' his head out. I was then lectured as to how the carrier was to remain closed @ all times! Even though the pet policy only states: "The pet must remain in the carrier & under the seat for the duration of the flight." Mister was NEVER out of the carrier OR out from under the seat. Nowhere does it mention that the carrier must be zipped up completely OR that the dog's nose or head can't be 'popped' out for air. How does AirTran expect animals to get ANY water during the flight w/ this factitious statement that was being enforced. He also made it a point to mention "…cause I've already spoken to the pilot & he knows if there's ANY problems with you…" Not sure what would have happened cause that's where he ended his threat. I was & STILL AM insulted that he felt he had to report me to the pilot…like I was a possible terroristic threat!! All due to the INCONSISTENT…INACCURATE pet policies that need some major revamping & ENFORCED PROPERLY!!! How in the world does AirTran expect anyone traveling solo to fly w/ 2 small dogs weighing roughly 10 lbs combined?!?! Well according to AirTran's 'new' pet policy…they can't EVER! Even if I chose to EVER support AirTran w/ my $$ again…I couldn't as the 'new' policy stands. I obviously wish I had never had this undue stress put upon me…but if it had not been for AirTran's inconsistent & rude treatment…I would have never been able to experience the wonderful, generous, kindness of 2 totally complete strangers!! :0 If I had the financial resources & personal connections…I would LOVE to start my own airline for animals…particularly canines. This airline would NOT make you pay $150 for 2 dogs one-way…& then make you shove them under hot seats in a much smaller carrier than the one you already had. INSTEAD it would cater to humans & canines equally…allowing carriers…or even better yet…dog car seats…to be placed securely fastened in the seat right next to you!! Your dog could be attended to properly…given adequate food & especially WATER! NOT thrown under a hot seat after paying more than most humans on the plane did for their one-way ticket. In this day in age…I have a choice as to the companies I support w/ my $$. I most certainly WILL support the companies who value & RESECT both me & my dogs! BOO…BOO on you AirTran!!! :0
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6 comments
Anonymous
#837727

you sound like a nutcase

Anonymous
#770532

Your dogs are not 'precious.' They're annoying. And had you sat next to me with them I would have snapped their tiny necks.

AFTER having done so to yours. :eek

Anonymous
#770518

What about the people on the plane that are deadly allergic to dogs.If a airline has animals in the cabin they should notify all passengers.

Anonymous
#671760

I understand your problem completely. I went through all the planning and work to make sure my little bichon could fly for an additional hefty fee and at their discretion they said "no".They felt she couldn't turn around in her carrier, even though she could but wouldn't because she would be sedated.

Had it not been the day before my flight, I would have been stranded and the airline could care less about my situation. If they don't want pets, so be it; but to outline policies and then treat their customers as if they were trying to get away with something is uncalled for.

My dogs are quiet and I pay extra, unlike the little babies that fly free and cry throughout the trip. The airline was not Air Tran, but later this July it will be.

Anonymous
#574219

Crazy pet person right there. Wow.

What a complete ***. Poor airline.

Anonymous
#572716

Get a life and board your dogs. Stop *** about airline policies.

I haave dogs and boarded them and never had a problem. :cry :cry :cry :cry :cry :cry

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ID
#361429 Review #361429 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania
Loss
$125

Airtran - Hartsfield Jackson - Atlanta - Rude Employees

Wow, after the third issue with Airtran at Hartsfield Jackson Airport in Atlanta, my wife and I will never fly using their airline again. The employees must be trained to be rude and to have no compassion. This third and final attempt to fly Airtran started with a flight that was booked urgently due to a family emergency. My wife's dad who already had one heart attack in the past went in for a standard check up and was immediately taken back to emergency. Her mother was panicked as they decided to do a heart cath right on the spot. She called my wife and we booked a flight. She intentionall went with no checked baggage and was on time but security was slow. She still got down to the gate in time per the requirements she had a few minutes to spare. The door was shut but the plane was still sitting at the gate connected to the boarding catwalk and they had not rolled it back. My wife approached the girl at the gate who was rude to her and sat and argued about the time. My wife explained that her phone had gps and had the exact time. The girl proceeded to argue. After an exhausting and usless debate my wife gave up and went over to try and book delta. About 8 minutes later she saw a person come out of the boarding catwalk and they rolled the plane back. She went back and asked the girl at Airtran who stated that was a supervisor. My wife asked for the supervisors name and the girl would not give her the name of the supervisor. She asked why the plane stayed 8 additional minutes and why she could not have boarded. The gir just added an additional layer of rudeness. They are lucky my wife's father did not die that day they delayed her in getting home. Again, we had two other issues with baggage and both employees were just plain rude.
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ID
#357614 Review #357614 is a subjective opinion of poster.
Location
Melbourne, Florida
Loss
$450

It's a Federal Offense!!!

Did you know it was a FEDERAL OFFENSE to touch a flight attendant? Well, I found out on my flight from Puerto Rico this past Sat. I had to deal with a psycho attendance who kept telling me I touched her BUTT and it's a FEDERAL OFFENSE TO TOUCH HER! The truth... I touched her FRICKEN ELBOW trying to get her attention! She ignored me for at least 45 minutes, until she stopped and asked me "DID YOU TOUCH ME? IT'S A FEDERAL OFFENSE TO TOUCH ME!" I kept trying to tell her I didn't touch her BUTT, but she wouldn't stop yelling at me! I had to yell back "LEAVE ME ALONE..GO AWAY AND LEAVE ME ALONE!" This lady came back down the aisle and said she was going to write me up before I write her up ...again, I had to ask her to "LEAVE ME ALONG AND GO AWAY...GO AWAY!" SERIOUSLY! This woman clearly wasn't stable! I truly feared for my life! I have no intention of every getting on another AIR TRAN FLIGHT!
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1 comment
Anonymous
#837737

don't touch or grab flight attendants. do you like to be grabbed?

that's common sense.

if you try to get her attention and she doesn't hear you, use the call button. you were in the wrong.

ID
#357143 Review #357143 is a subjective opinion of poster.
Location
Dayton, Ohio

Refusecreditcard!!

PLEASE help me i am 80 years and try to book tickets with airtran for my gr children lives in us I fill on website evierthing ok , but they do not accept my credit card american express from belgium I phone american exp my card is ok but you refuse my credit card nr is to short in lenght ?? american express brussels can not believe that my nr is 3741 82**** 89007 paule coenen I need to book different tickets already 2 hours telephone I did already cost me more than the tickets anwser me urgently regards paule my email; paule.coenen@***.be
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ID
#355698 Review #355698 is a subjective opinion of poster.
Location
Brussels, Brussels Hoofdstedelijk Gewest

They will leave you behind

My wife and I arrived at the C4 gate at 10:30 am after our great trip with carnival cruse ship, we step out of the gate area to the chilli's restaurent no more than 50 yards from the gate area. My flight supposed to leave @1:20 in the afternoon. We've got back at the gate at 1:15 and found out that we've lost our flight. They did not called our name or any other announcements. We were not the only passengers that have missed the same flight, there a group of 3 ladies with the same issue. Worse experience with an airline. Also custumer service very rude and unprofessional.
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3 comments
Anonymous
#837741

lol flights close 10 minutes prior. you are an ***.

i'm glad you got left behind.

why should a whole plane of people be inconvenienced because you had to go stuff your face and were too dumb to be there at the right time? wahhh wahhhhh.

Anonymous
#556366

You are a wackjob. Everyone who flys know to be ready to board their flight at least 20 minutes before flight is to leave.'

Get real and grow up. !!!!!!!!!!!!!!!!!!!!!!!!

Anonymous
#555664

Seriously? How can anyone who has EVER flown before not know that you can't get to the gate a few minutes before scheduled departure and expect to get on the flight!!

You're an adult, it's not the airlines responsibility to hold your hand and make sure you get on the plane.

You really thought it was ok to go back to the gate at 1:15 for a 1:20 flight?!? Ridiculous.

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ID
#351841 Review #351841 is a subjective opinion of poster.
Location
Orlando, Florida

AirTran WILL leave you behind, and WILL kick you off flight for bad reasons

AirTran WILL leave you behind, and WILL kick you off a flight due to the incompetence of the people they hire. Let me explain: I took a flight out from Boston, ended up in the TSA security line for 45 minutes before I got completely through, and that included having to cut 3/4ths of the line when I realized I was cutting it pretty close to departure time. Showed up at the gate 3 minutes late; they left without me. They NEVER paged me, they NEVER sent someone to see if I was stuck in security. They also departed BEFORE their departure time (I screenshot the flight information at the end of the night from my phone as proof). Their staff had no interest in helping me upon realizing my flight left without me, and were genuinely uninterested in my situation. They offered no help, and basically told me, "too bad". They wouldn't even look at me when they talked to me - they were typing fast away at their computers. I left a BBB complaint about the incident and they are one of only two companies I've had to leave a complaint about that had no interest in making things right. They dismissed all my grievances to the matter and blamed me, under a guise of "we shut the doors 10 minutes before departure, as it's important that we get our passengers in the air as soon as we can and prevent delays." Let me now explain to you how this is a complete farce. On the day of my rescheduled flights, on my connecting flight a flight attendant managed to get her seat wet from rain (I've flown plenty where it's rained and never heard of this happening). After we pulled out from the gate, we sit for a couple minutes and we hear the captain announce the aforementioned issue, and that they'd have to pull back in so they got "replace the seat". I think to myself, "Replace the seat? Why don't they just put plastic trash bags over it, or towels or something?" What they ended up meaning by that is that they were going to get an AirTran rep to board the plane and tell, not ask - but tell, a coach passenger they had to deboard the plane and be put on stand by. Then they told, not ask - told, a first class passenger they had to move back to the now empty coach seat. And the now vacant first class seat is where the flight attendent ended up sitting for the flight. In the end we took off about an hour late. So, they quite clearly don't value their customers, nor their scheduled arrival times/departure times, as much as they lead you to believe - their flight crew being comfortable after they screwed their own seat up was more important than 1) paging and checking on checked in, but non-boarded, passengers, 2) their customers taking their paid flight without worry of being told to get off the plane. If you make a complaint against them, they WILL lie about the details, and do what they can to not own up to their own mistakes. They claimed in their response to my BBB complaint that they confirmed that they did page me - lies - I listened intently out of worry that I was starting to cut it close and it never happened. Heard plenty of other airlines paging other passengers to other flights. I rejected their response, made a rebuttal, they then reiterated what they said the first time for the most part, and closed the case out with no consequence. Don't make the same mistake I did by flying with these guys. They gave me a bad experience the first time I flew with them 4 years ago, gave them another chance because the flight was that much cheaper, and I regret it. I lost more money in the day of work I lost in comparison to what I saved choosing them to fly with. Also keep in mind Southwest Airlines owns AirTran, so you may want to consider skipping them as well. You're a number to them. Well, this number is taking his business elsewhere. In fact I just booked a flight for next week and skipped over them despite seeing they had a cheaper flight in to where I was going. Not worth the risk.
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3 comments
Anonymous
#1183995

Yes you should have been earlier

As for the flight attendant seat.flight attendants are required to be onboard and they would not kick off a paying passenger unless they had to.it could be the seat was somehow damaged because of the rain so it was the fastest way to get the most passengers to their destination.also flight crew only sit for takeoff and landing so im sure it was more than just a wet seat.

Anonymous
#552018

You have no one to blame but yourself. All airlines lock the door 10 minutes to departure.

Get your *** to the airport a little earlier. You can't anticipate TSA lines.

Anonymous
#551223

yOU ARE A FOOL. !!!!!

It ia your job to be at airport 2 hours before flight. Airtran had no reason to look for you being late.

Oh yes, let us hold the airplane till all people who bouight tickets are here and boarded. NOT

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ID
#349751 Review #349751 is a subjective opinion of poster.
Location
Rolla, Missouri
Loss
$500