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AirTran and Disney lost my luggage

I went to Orlando, FL and stayed in Disney's Yatrch Club Resort. On check out, I used Disney's advertised service Disney's Magical Service to get my bags from the hotel. Disney portrays the service as endorsed and through AirTran (the airline I was using). I checked my luggage in and got a boarding pass for my flight. The luggae did not arrice. 15 hours later no one knows where thr luggage is. I have called AirTran who blames Disney and saus it was not their responsibility. I have called Disney, whose managers have called me a liar. I have medicine in that luggage which obviously has never arrived. No one can locate the luggage. AirTran went so far as to say "Disney stole the luggage". As I was charged on my credit card for the luggage (I thought AirTran was charging me) I beleive I have a case of actual stealing. However, avoid the hassle and avoid the service.
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1 comment
Anonymous
#837734

this has nothing to do with the airline. airtran and disney are not the same company.

ID
#438515 Review #438515 is a subjective opinion of poster.
Location
Orlando, Florida
Loss
$8000

Unaccompanied Minor Disaster!

I entrusted air tran to fly my unaccompanied minor home from Lga to Atl. Big mistake! Airtran is not child friendly and apparently their attendants apparently lack common sense. My childs flight was scheduled to leave at 6 am. It was cancelled. Ok, not a problem. The problem lies in the fact that the airline refused to allow him to board on a later flight at a decent hour. He stood at the airport 16 hours while they let adults board and fly to their destinations. He got home at 1135 pm! Children are often anxious about flying alone and they should be given priority in reaching their destinations. To keep a child travelling alone 16 hours in an airport when you have flights leaving to their destination is horrible! Dont allow your unaccompanied minor fly air tran! Fly another airline!
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ID
#429600 Review #429600 is a subjective opinion of poster.
Location
New York, New York

Lost my luggage

I traveled on June 24, 13, from Ft Laud to Baltimore Maryland,on flight #321 departing at 8:30 am and arriving at 11:05 am. One piece of luggage was missing and took practically more than 30hrs to locate the piece of luggage. I explained the importance of the luggage to the agent who took care my situation who said i should get it by the end of the day, but it didn't happened, the luggage was delivered at 1:30 am on the morning of Wednesday. On Tuesday afternoon, i received a call that my luggage was found and the reason it was lost was because i forgot an old tag from a year before and it was sent it to Hartford Airport, but to my understanding that it is always remove (like in my case that i forgot to remove it)by the person at the desk responsible to ck luggage and boarding pass. I was at a Convention of 3 thousand people and i have to replace almost everything, including all my toiletries. On Tuesday afternoon, when the person called me he said i should got the luggage by 10 at night, but it was until 1:30am that i got it.(already Wednesday) At 11:30 pm when i called a woman named Lori, she told me that the driver was in my area and will be there in half hr.but it was at almost 1:00am that the driver called me to get directions, and said he was not in the area at the time the lady told me. He said that he received my luggage almost at midnight. On top of all this, and not even able to sleep correctly for all this time, since my vitamins and minerals that i take were in the luggage, i have to go downstairs from the place were i was staying, to meet the driver for he can't find the place. I am not pleased with this situation and i will like a recompense to the stress i went through this was a real nightmare. I hope in the future have better train people at least to remove an old tag of luggage instead of send it to the wrong place.
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ID
#427028 Review #427028 is a subjective opinion of poster.
Location
Baltimore, Maryland

AirTran Un-Friendly to Families

I booked a trip for my entire family (which includes a baby). We've flown several times since the baby was born with United Airlines and Delta and were never charged a fee for his stroller or playpen. Just to verify, I checked their website for infant equipment rules and fees and was surprised to learn that they charge for a playpen. I emailed the company to tell them that I was displeased with this policy because other carriers understood that it was a necessity item, just like a car seat. Rather than receiving a response that they would look into the policy or forward my complaint to someone that deals in that area, they restated their baggage prices and told me that a playpen would cost an additional $75.00 (each way)! Also, they waited until Saturday to email me, when their customer service line is closed. I called anyway and was told by a customer service rep. (who seemed annoyed with me) that their policy is their policy. She asked if the playpen was overweight (over 61" or 50#). Obviously it is not. When she started huffing into the phone I asked to speak with a supervisor. The supervisor was slightly more understanding but my complaint seemed to hit a wall. I asked if my concern could be sent onto someone that may consider changing this policy as it makes family travel MUCH more expensive. She said she would but I felt like my complaint was never really handled. I suggest that families with small children DO NOT choose to fly AirTran.
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ID
#419471 Review #419471 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$150

Stranded in New York City and Missed Cancer Treatment

Recently I had a very upsetting and costly experience due to Airtrans lack of communication and rude LaGuardia airport staff. Let me explain to you what happened. When we arrived to the airport TWO HOURS AHEAD of our originally scheduled departure time we proceeded directly thru security and to our gate. We were the last gate and it was very crowded...no seating left anywhere. We sat as close as we could to the AirTran section so we wouldn't miss any announcements. Then about 15 mins after we got there we noticed that our flight had been delayed according to the airports flight status screens. I checked with our gate and indeed we had been delayed from 830p to 932p And the board behind our gate had been changed to note the delay. So we waited..no big deal. I kept checking on our plane because NO update announcements were being made by the staff and our gate was so crowded we had to sit two gates down. We started getting worried when 9p rolled around and still no boarding announcements or updates. I asked the lady at the gate and she replied...sorry honey your plane has already left. WOW. No announcement...nothing. My first time in NYC and I was stranded at the airport. It was terrifying. I wasn't alone though AirTran had stranded about 5 others along with me. They too heard no announcement and were stunned that no one walked down to make a "last call for boarding" knowing that they were missing passengers that had clearly checked in and had checked baggage. So here we were...in NYC with NO room, no ride and little spending cash because we were on a VERY TIGHT budget and most of the cheaper hotels had sold out already due to other flight cancellations. Not to mention my luggage had left without me and was headed back to Akron, Ohio with BOTH OF OUR DAILY REQUIRED MEDICATIONS. When we asked the AirTran employees at the gate they simply said we would have to catch a later flight the next day. That was very VERY bad news. I am a cancer patient and I had to undergo a chemo session the next day. It's absolutely critical that I stay on track with my treatments to treat the type of cancer I have. I had to MISS MY TREATMENT. Not to mention, my fiance had to miss work and got docked a days pay. On top of all that, we had to get a room in a hotel that we hadn't budgeted on and did not WANT to spend money on ($152.00 to be exact). We had to spend $50 on cab rides to and from the airport. Again, this is all money we WOULD NOT HAVE HAD TO SPEND if AirTran would have been better at communicating with their passengers. So in all, our experience with AirTran was very bad. I would think that we should be entitled to some form of compensations for our troubles. Reimbursement for our hotel and cab or credit with Airtran in someway? Please make this situation right. My entire family flys AirTran and my brother is frequent business traveler with his company. I am very VERY good with social media marketing and I will make sure my experience will be shared with all your customers and the world. I would not be complaining if it was indeed my fault for missing the flight. But clearly there was NO communication by the LaGuardia AirTran staff and even less enthusiasm in helping the stranded passengers find their way to the gate on time. There were 5 of us at least. Really? Five missing seats and clearly 5 passengers checked in. I have documentation of everything. Please make us forget we were ever stranded in New York City and make this right.
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2 comments
Anonymous
#1183956

I was not there but obviously some boarding announcements had to have been made because how did the other 100 or so how many ever passengers get onboard?

Anonymous
#671222

I'm really sorry for this. I think if you can prove you missed a cancer treatment you have a case for a whole lot more then your hotel fees. Seriously a cancer treatment? Get up these people's behinds. This has to do with your life being in danger and they need to pay for that.

Never leave your medications in anything that travels with out you. Always put medications in your carry on. Medications prescribed to you are allowed and it's recommended you don't do this.

That is terrible though, if you can prove the things you are saying I say you start a case.

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ID
#402167 Review #402167 is a subjective opinion of poster.
Location
New York, New York
Loss
$300

Liar Liar

Air Tran Airways personnel will tell you something and then not live up to the promise. Fly with someone else. The airline promised us free tickets after a flight delay that caused some to miss connecting flights. What we got instead was lost baggage. The airline denied making such a promise. The airline lied, plain and simple. The promise was made. We wish Southwest well in taking on this bunch of liars. They will have their hands full undoing the damage to consumers Air Tran has already done. I have never flown with an airline that is so unconcerned about what passengers think and how they feel.
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ID
#401246 Review #401246 is a subjective opinion of poster.
Location
Virden, Illinois
Loss
$400

Air Tran Doesn't Honor Commitments

An Air Tran Airways representative, after a flight delay, promised all passengers on the flight a free roundtrip ticket to any destination to which Air Tran flies. We passengers were told to contact Air Tran by phone "next week" or to go to the airline's website to claim the voucher for tickets. When we called Air Tran, the person on the phone fund no record of any such promise having been made. When we emailed Air Tran later, we got the same response. I would have been fine with, "Sorry. Our representative mis-spoke." Air Tran would not even provide that. Instead, we got the old, tired "our records show nothing" response. Get everything from Air Tran in writing. The company lies.
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ID
#401243 Review #401243 is a subjective opinion of poster.
Location
Fort Myers, Florida
Loss
$500

Lost Baggage

After boarding a plane in Ft. Lauderdale, a flight attendant took my varry on telling me there was no more room and she needed to check it.The flight was not full so how could there be no more room? She gave me a ticket stub for baggage claim. After arriving in Baltimore, the bag was not there. i have been tossed around to people in Ft. Lauderdale, Texas and Atlanta. No one can find my bag, PLUS, I am the one doing all the calling.No one has made any attempt to update me on what to do. So here I am in DC, without any other clothes, which now I have to go buy some which I was not budgeted for, and get yet another bag to put my stuff in. I will NEVER EVER EVER fly this airline again and i can't wait to tell folks on Facebook how horrible AirTran is and I am now reporting this to the BBB..Where's the communication and concern? Is this the way you treat all Senior Citizens? Did the flight attendant think there was something in the bag worth having?? Next step in the lawyer to file a legal complaint.
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3 comments
Anonymous
#923175

When the heck will people understand it wasn't the AIRLINE that lost your luggage, it was the AIRPORT? The airport does all transportation of baggage with any airline.

Anonymous
#837748

when they run out of overhead space they have to check bags. what did you want them to do?

take someone else's bag out so they wouldn't have to check yours? it's all about you,huh?

Anonymous
#838296
@PissedConsumer837748

They could have put it under s seat if there were empty seats. There was no need to carry it off the plane. That's how these idiots lose things ***-face.

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ID
#396250 Review #396250 is a subjective opinion of poster.
Location
Baltimore, Maryland
Loss
$425

Terrible All Around Experience

After my flight was delayed for an hour due to weather, it was cancelled due to mechanical issues. I was offered another flight the NEXT DAY, leaving at 4PM and arriving in RDU at 11PM...24 hours after my original flight. I chose not to stay in the airport but rather to deal with this issue over the phone. I was not offered a hotel, and was treated by a rude customer representative. After cancelling my flight, and buying another ticket - spending an EXTRA $100 with a different company AND a different airport - I called to ask for some sort of compensation. I was helped by yet another customer representative who treated me as if I should be thankful I got a REFUND for a flight I wasn't able to take. She offered me a $50 voucher and continued to tell me that I should be thankful I got that since others did not. She also tried to convince me that a mechanical issue was not their fault and told me they treat those like weather issues. So after cancelling my flight, not paying for a hotel, and offering me a terrible customer service experience, I was given $50 to spend with a company I will never fly with.
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ID
#391905 Review #391905 is a subjective opinion of poster.
Location
Southampton, New York
Loss
$225

Unprofessional behavior from AirTran Airlines

We had booked a flight back to DC from New Orleans on Airtran for March 6,2013. They never contacted us,but "out of the blue" dropped us from the returning flight! When contacted Airtran "claimed" we were dropped because "flight was cancelled" because snow in DC? They did not want to re-book us until two days later! After some arm-twisting,they put us on a connecting flight from Atlanta to Baltimore. That way not a great option,but we took it. We got off in Atlanta and waited for the Baltimore flight. We also noted that the flight that "was cancelled" appeared our of the mist and was running? How odd after Airtran claimed that they "cancelled" that flight? We got on our original flight and found a half-empty flight? They refused to transfer our bags and we are going today to Baltimore to get them.
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ID
#390836 Review #390836 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$250

Scammers

On 3/2/2013 at 11:00 p.m. I was online looking to purchase two one way tickets from Orlando to Baltimore for 3/25/2013. The fare was $ 127.00 it read next to the fares( last two seats available for this price). I waited until 9:00 a.m. today to purchase the tickets, it still read the last two seats available at this price. I purchased the two tickets and went back to the site about one hour ago and guess what ? The price is still $127.00 but it no longer says that there are two seats left. Airtran is one of the biggest scammers that I have seen in a long time. After my trip on 3/25/13 Airtran will be a part of my past. I am really surprised that this company that is in partnership with Southwest does not abide by the same set of rules and guidelines. Southwest isn't one of the top airlines to fly but at least you can make changes to your itinerary up to an hour before *** without the $75 fee. Airtran needs to be investigated starting from the CEO down to the unskilled customer service reps.
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ID
#389756 Review #389756 is a subjective opinion of poster.

AirTran Seat Policy

Are you tired of getting on a plane only to find out that the passenger next to you should have purchased two seats because of their size and are frustrated that the airline has no policy in place to enforce that? On 2/17/2013 my wife and I had airline tickets for two flights from Cancun Mexico to Milwaukee WI on AirTran for a return flight from a vacation. The flight was flight 7752. Our seats were two aisle seats near the rear of the plane. We boarded the plane at the end of the boarding period so the plane was almost entirely full when we boarded. My wife and I didn't even realize that we had separate seats on each side of the aisle until we got to the back of the plane. Our seats were both aisle seats. When I finally saw where I would be sitting I was concerned based on the stature of the people already sitting in the other two seats of my aisle. There was a woman in the window seat that was approximately 5'6" tall and probably weighted about 180lbs. There was a gentleman in the middle seat that was approximately 6'4" tall and probably weighted about 300+ lbs. Due to their size the gentleman was actually taking up half of my assigned seat and needed to put the divider up in order to fit in his assigned seat. I ended up spending a the whole 3hr and 45min flight hunched over on my side with my knees jammed into the seat in front of me due to the fact that I only had half of the assigned seat I paid for available. I contacted AirTran 3 times via their web site and attempted a few times via phone to address the issue and these were there responses. First they said that it was a policy that the consumer addresses the issue with the flight attendant. Then they said there is no such policy. Then the offer me a $50 credit for a future flight for both my wife and I but it had to be used within a year. I explained that we would most likely not be traveling within the year so that was of no use to us. Without any policy stating that it is my responsibility to have the issues addressed I believe that it is the airlines responsibility to make sure that passengers are only taking up the assigned seat the paid for. The airlines response was that it was the responsibility of the passenger to bring up the issue and that they would do nothing to compensate besides a future discount on a flight as long as it was used within a year. This seems wrong and that this issue should be handled in a different manner by the airlines instead of the passengers. What do you think?
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ID
#388424 Review #388424 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin
Loss
$200

Our ship has sailed.

Was supposed to fly from Atlanta to Ft Lauderdale for a cruise on Feb 16. Checked bags in over an hour before scheduled flight time. Long security line, but made it to the gate at 9:12 for a 9:20 flight. Was told that the "door was closed and could not be reopened". Airtran knew that our bags were checked in, that we were in the building, and that security lines were long. A simple overhead page or a cell phone call would have done wonders. But instead, Airtran choose to continue its long history of customer noservice. Was put on two other flights on a standby basis, but no seats became available. However, those two standby flights did not adhere to the "close the doors 10 minutes before departure" guidelines. Confirmed passengers on those flights continued to board right up until the scheduled flight departure time. We (party of 6) never did make it to the cruise ship, but our bags did. Also, had to return to the airport late that night to retrieve our luggage when it arrived back from Ft Lauderdale.
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2 comments
Anonymous
#1183964

I agree if you knew you had to be somewhere at a exact time you should have been at the airport at the required two hours prior to departure time.Should they have held everyone else up for you,

Anonymous
#837751

maybe next time you'll get there on time.

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ID
#385771 Review #385771 is a subjective opinion of poster.
Location
Woodstock, Georgia
Loss
$9200

Crushed Luggage

I flew from New Orleans, Louisiana to Raleigh, NC in February 2013. The flight was full so I was told I had to check my carryon bag due to there being no more space in the overhead compartments. I was fine with that until they lost my bag. I received it several days later but not in the same condition. It looked like it had been drugged behind the plane to Raleigh. It was beat to *** along with the contents of the bag. Everything in the bag that could break was broke. When I called customer relations she told me she could not do anything and apologized for the inconvenience. When I told her I would cancel three flights to Colorado she said “ok” and hung up the phone. You have to love good customer service like that.
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ID
#385645 Review #385645 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Loss
$200

Horrible Staff at Gate

I have travelled all over the world with my husband and three children, and I have NEVER had such a horrible experience with airline staff. Roshana (an Air Tran) staff member was rude, disrespectful, and unprofessional. And no one at the Air Tran gate would help us. As we were boarding the plane, Roshana rudely handed my husband back our passports and boarding passes and said "every person has to hold their own boarding pass and passport." She refused to allow us to board the plane until each child handed her a boarding pass and passport---really? We were traveling with a 4, 7 and year old. When I explained that we don't allow our small children to hold their passports and boarding passes---at which point she said "other children do it so you should make yours do it as well." Can you imagine the insolence of the Air Tran staff? To give me parenting advice? She proceeded to raise her voice and push our hand luggage aside so we couldn't board the plane. She scared our small children and it took a long time before another staff person came in to intervene. I understand that Air Tran is a cheap airline BUT they can certainly screen their staff and train them appropriately. She spoke to me rudely and using unprofessional language. That is unacceptable. I will NEVER fly this airline again. I will tell everyone I know to never fly this airline. Even cheap airlines can hire respectful staff. When I asked Roshana her name, she them LOUDLY spelled it out for me while she pushed aside all of our hang luggage and told my children to move. Roshana at BWI should be fired and never allowed to work with people. She clearly has power issues and felt the need to speak rudely to my, my husband and even MY young children---who are are great travelers and well behaved. Yes, airlines like AirTran offer discounted prices and need to keep costs down but professionalism and respect should not be compromised.
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ID
#385065 Review #385065 is a subjective opinion of poster.